1. DELIVERY METHODS

Delivery to mainland France

Paris Courier

15€

The courier service is available for all orders placed from Monday to Friday.

For same-day delivery in 3 hours, the order must be placed before 4 pm.

Standard Delivery

10€

Standard delivery is carried out by Colissimo within 48 to 72 working hours.

Liquides Parfums offers standard delivery for orders over 75 euros for delivery to mainland France and over 200 euros for delivery to Europe.

2. DELIVERY TIME AND PRICES

DESTINATION

STANDARD DELIVERY

DELIVERY TIME AFTER SHIPPING

Mainland France

5€

Free for orders over 75€

48 to 72 working hours

Overseas Departments and Territories

15€

Free for orders over 200€

5 to 7 working days

Europe

Albania, Austria, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

15€

Free for orders over 75€

3 to 6 working days

Other countries

Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bolivia, Brazil, Cambodia, Canada, Chile, China, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Japan, Kazakhstan, Kuwait, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Oman, Peru, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand

30€

Free for orders over 200€

4 to 10 working days

Mainland France

Standard Delivery: 5€*
Delivery time after shipping: 48 to 72 working hours.
(*)Free for orders over 75€.

Overseas Departments and Territories

Standard Delivery: 15€*

Delivery time after shipping: 5 to 7 working days.
(*)Free for orders over 200€.

Europe

Standard Delivery: 15€
Delivery time after shipping: 3 to 6 working days.

Albanie, Allemagne, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Bulgarie, Chypres, Croatie, Danemark, Espagne, Estonie, Finlande, Grèce, Hongrie, Irlande, Italie, Lettonie, Lituanie, Luxembourg, Macédoine, Malte, Moldavie, Monténégro, Norvège, Pays-Bas, Pologne, Portugal, Roumanie, Royaume-Uni, Slovaquie, Slovénie, Suède, Suisse, La République Tchèque, Ukraine

Other countries

Standard Delivery: 30€
Delivery time after shipping: 4 to 10 working days.

Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bolivia, Brazil, Cambodia, Canada, Chile, China, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Japan, Kazakhstan, Kuwait, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Oman, Peru, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand

Please note that outside the European Union, customs or import taxes may be added to the price of our products and are your responsibility.

3. DELAY OR FAILURE TO DELIVER

Any delivery problem or delay exceeding 7 days must be reported to our customer service department as soon as possible.

4. DEFECTIVE PRODUCT

We have a legal obligation to supply products that comply with the order we have accepted. If your purchase is defective or broken on arrival, we advise you to inform us as soon as possible in order to benefit from your legal consumer rights. Write to us by email at liquides@differenteslatitudes.com attaching photos of your defective product. If we agree with you following a review of the returned product, we will either offer to replace the product free of charge or refund it and the shipping costs you have paid to return it to us.

5. RIGHT TO WITHDRAW, RETURN AND REFUND

RIGHT TO WITHDRAW

In accordance with Article L.221-18 of the Consumer Code, you have the right to change your mind within 14 days of receipt of the order, according to the procedures below, without having to justify your decision.

In accordance with Article L.221-18 of the Consumer Code, the right to withdraw cannot be exercised for orders relating to the supply of products that have been unsealed after delivery and that cannot be returned for hygiene or health protection reasons.

RETURN

Following communication of the decision to withdraw, the order must be returned within 14 days. The product you wish to return must be intact, unopened and in its original packaging. Please note that you are responsible for the return costs and that no products purchased on the site may be returned to the store. Here are the steps you need to follow to cancel your order and return the product. Please note that this service is only available on orders from european territories

  • Step 1:Log into your customer account and select the returns option to generate the shipping slip for your order.
  • Step 2: Put the new shipping slip on the parcel you want to return and send it as soon as possible.
  • Step 3: Refund using the same payment method as the one used for the purchase, except for gift cards, once the package has been received by us and as long as the product is compliant.

Please note that we are not liable for any loss or damage suffered during the transportation of the returned product and we reserve the right not to reimburse you. We therefore recommend that you protect the product and send it by registered mail and keep proof of dispatch until you have been refunded for the product.