Delivery & return

RIGHT TO WITHDRAW

In accordance with Article L.221-18 of the Consumer Code, you have the right to change your mind within 14 days of receipt of the order, according to the procedures below, without having to justify your decision.

In accordance with Article L.221-18 of the Consumer Code, the right to withdraw cannot be exercised for orders relating to the supply of products that have been unsealed after delivery and that cannot be returned for hygiene or health protection reasons.

RETURN

Following communication of the decision to withdraw, the order must be returned within 14 days. The product you wish to return must be intact, unopened and in its original packaging. Please note that you are responsible for the return costs and that no products purchased on the site may be returned to the store.

The free returns service is available for mainland France. For other countries,  return costs will be at your charge.

Here are the steps for benefiting from free return service: 

• Step 1: Go to your customer account and generate your request via your order history. We will send you a return slip by email as soon as possible.  
• Step 2: Print out the new shipping label and attach it to the parcel you wish to return to us, then post it to the appropriate delivery service. 
• Step 3: Refunds will be made using the same payment method used for the purchase, once we have received the parcel and the product meets the following criteria: undamaged, unopened and in its original packaging. Any item that does not fulfil these criteria will not be eligible for a refund. 

Please note that we are not liable for any loss or damage suffered during the transportation of the returned product and we reserve the right not to reimburse you. We therefore recommend that you protect the product and send it by registered mail and keep proof of dispatch until you have been refunded for the product.