Delivery & return

RIGHT TO WITHDRAW

In accordance with Article L.221-18 of the Consumer Code, you have the right to change your mind within 14 days of receipt of the order, according to the procedures below, without having to justify your decision.

In accordance with Article L.221-18 of the Consumer Code, the right to withdraw cannot be exercised for orders relating to the supply of products that have been unsealed after delivery and that cannot be returned for hygiene or health protection reasons.

RETURN

Following communication of the decision to withdraw, the order must be returned within 14 days. The product you wish to return must be intact, unopened and in its original packaging. Please note that you are responsible for the return costs and that no products purchased on the site may be returned to the store. Here are the steps you need to follow to cancel your order and return the product.

• Step 1:Log into your customer account and select the returns option to generate the shipping slip for your order.
• Step 2: Put the new shipping slip on the parcel you want to return and send it as soon as possible.
• Step 3: Refund using the same payment method as the one used for the purchase, except for gift cards, once the package has been received by us and as long as the product is compliant.

Please note that we are not liable for any loss or damage suffered during the transportation of the returned product and we reserve the right not to reimburse you. We therefore recommend that you protect the product and send it by registered mail and keep proof of dispatch until you have been refunded for the product.